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For the best participant experience, you may need to update the Adobe Connect Application on your FDA laptop. Please follow these steps to update to the latest version (based on FDA IT guidance).

STEP 1: If you are not already viewing this page in the Microsoft Edge Browser Edge Browser Icon, please open Edge and copy and paste this page’s URL ( in it.

STEP 2: Now that you are in the Edge Browser, CLICK HERE to DOWNLOAD the Adobe Connect Updater App (the URL is DO NOT open it from Edge after it downloads.

STEP 3: Edge’s “Downloads” dialog should appear in the upper right. Click the “Save File” choice and save it to your “Downloads” folder (or wherever you like)

STEP 4: Stop working in Edge and go to Windows File Browser to open the folder where you downloaded the Updater App (the filename is “ConnectShellSetup11.exe”).

STEP 5: Double-click the Updater App file to open it. If you are asked, “Do you want to run this file?”, click on the “Run” button.

STEP 6: When the Adobe Connect Installer opens, click on the “Install” button. It will take a few moments to download and install. When it is done, you will see an “Installation is complete” message and you can click the “Exit” button.

The latest version of the Adobe Connect Application should now be installed on your PC.